Center for Management Development

W. Frank Barton School of Business - Wichita State University



 10 - Weeks


 Spring 2015 Session     

 February 26 to 
    April 30, 2015    




 4:30 to 7:30 p.m.
Thursday Evenings


                 Register Now    

        If you have missed a session in the Fall of 2014 and want to make it up 
            Spring of 2015 
CLICK here to see the Spring schedule of topics.
                Please let CMD know you plan on attending - 316.978.3118

Supervising employees is an incredibly challenging job to say the least. It comes with extraordinary demands and requires a wide range of expertise in everything from delegation techniques to communication skills.

The Supervisor Certificate has been designed specifically to strengthen and develop the skills you need to do your job right. Each session of the Supervisor Certificate focuses on the unique challenges you face every day and offers solutions to help you achieve your goal of being a successful supervisor. Nobody in your organization has a more immediate impact on productivity and performance than you!

Who should attend?


  • Newly appointed supervisors with little or no formal supervisory training.
  • Employees soon to be promoted to a supervisory position.
  • Technicians, engineers, shop employees or administrative staff members moving into supervisory functions.
  • "Fast-tracked" individuals with supervisory potential.
  • Non-supervisory personnel wishing to learn more about supervisory duties and responsibilities to enhance their career prospects.
  • Individuals who wish to re-enter the workforce in a supervisory role.

Each participant will receive a framed certificate plaque at the successful completion of no less than nine out of the ten sessions.  After completing the Supervisor Certificate program, you can enroll in five (5) additional CMD public seminars and earn a Management Certificate. For more information, call our office (316) 978-3118.  

                                                "This was very helpful to me - it's amazing how many things 
                                                            you can be doing wrong without even knowing it"
                                          Kim Underwood, Cattle Empire, Satanta KS


  1. Making the Transition from Worker to Supervisor
    1. How "doing" differs from supervising
    2. Why good "doers" fail as supervisors
    3. Four stages in becoming a supervisor
    4. Four suggestions for succeeding as a supervisor
  2. Building Better Communication Skills
    1. How to communicate effectively
    2. How to get your ideas approved and implemented
    3. When to speak and when to listen
    4. Non-Verbal communication speaks louder than words
  3. Delegating for Results
    1. The differences between delegation and abdication
    2. Five causes of poor delegation
    3. Key behaviors for effective delegation
    4. What to do when delegation and empowerment don't work
  4. Assessing Your Leadership Style
    1. Five Leadership styles
    2. How to identify my favorite style
    3. How to judge the effectiveness of my style
    4. Should I modify my style?
  5. Managing Generations in the Workplace
    1. Shifting Demographics
    2. How and why are they so different?
    3. Dealing with the challenges
    4. Hiring, motivating and managing
  6. Solving Problems and Making Decisions Effectively
    1. The steps in problem solving:  A practical exercise
    2. Tools in problem solving
    3. Barriers to effective problem solving
    4. Team problem solving
  7. Evaluating Employee Performance
    1. Establishing performance standards
    2. Complying with the law
    3. Methods of performance appraisal
    4. Conducting effective performance appraisals
  8. Dealing with Conflict and Problem Employees
    1. How to handle myself in conflict situations
    2. What is my preferred conflict style?
    3. Dealing with the common types of problem employees
    4. "Red Hot Stove" model of discipline
  9. Understanding Basic Legal Issues in the Workplace
    1. Avoiding workplace violence and misconduct
    2. Dealing with discrimination and harassment
    3. Minimum wage - Maximum risk
    4. Drug and alcohol abuse
  10. Putting It Into Practice
    1. Four sensitive situations supervisors may face
      1. When to go over the boss' head
      2. What to do about mistakes
      3. What to do when promoted ahead of others
      4. How to handle office politics
    2. The importance of mentors
    3. Lessons learned from General Schwartzkopf


Supervisory Certificate sessions are held at the CMD Training Center located in the Woodman Alumni Building on the Wichita State University campus.