WSU CMD

Center for Management Development

W. Frank Barton School of Business - Wichita State University

     
   

 10 - Weeks

 
       

 Fall 2014 Session     

 September 16 to 
    November 25, 2014  
(No class Oct. 21)  

 

 

 

 4:30 to 7:30 p.m.
Tuesday Evenings

 

                 Register Now    
          
                                                                                                                                  

Supervising employees is an incredibly challenging job to say the least. It comes with extraordinary demands and requires a wide range of expertise in everything from delegation techniques to communication skills.

The Supervisor Certificate has been designed specifically to strengthen and develop the skills you need to do your job right. Each session of the Supervisor Certificate focuses on the unique challenges you face every day and offers solutions to help you achieve your goal of being a successful supervisor. Nobody in your organization has a more immediate impact on productivity and performance than you!


WHO SHOULD ATTEND?

  • Newly appointed supervisors with little or no formal supervisory training.
  • Employees soon to be promoted to a supervisory position.
  • Technicians, engineers, shop employees or administrative staff members moving into supervisory functions.
  • "Fast-tracked" individuals with supervisory potential.
  • Non-supervisory personnel wishing to learn more about supervisory duties and responsibilities to enhance their career prospects.
  • Individuals who wish to re-enter the workforce in a supervisory role.

Each participant will receive a framed certificate plaque at the successfull completion of no less than nine out of the ten sessions.  After completing the Supervisor Certificate program, you can enroll in five (5) additional CMD public seminars and earn a Management Certificate. For more information, call our office (316) 978-3118. 

OUTLINE:

  1. Making the Transition from Worker to Supervisor
    1. How "doing" differs from supervising
    2. Why good "doers" fail as supervisors
    3. Four stages in becoming a supervisor
    4. Four suggestions for succeeding as a supervisor
  2. Building Better Communication Skills
    1. How to communicate effectively
    2. How to get your ideas approved and implemented
    3. When to speak and when to listen
    4. Non-Verbal communication speaks louder than words
  3. Delegating for Results
    1. The differences between delegation and abdication
    2. Five causes of poor delegation
    3. Key behaviors for effective delegation
    4. What to do when delegation and empowerment don't work
  4. Assessing Your Leadership Style
    1. Five Leadership styles
    2. How to identify my favorite style
    3. How to judge the effectiveness of my style
    4. Should I modify my style?
  5. Managing Generations in the Workplace
    1. Shifting Demographics
    2. How and why are they so different?
    3. Dealing with the challenges
    4. Hiring, motivating and managing
  6. Solving Problems and Making Decisions Effectively
    1. The steps in problem solving:  A practical exercise
    2. Tools in problem solving
    3. Barriers to effective problem solving
    4. Team problem solving
  7. Evaluating Employee Performance
    1. Establishing performance standards
    2. Complying with the law
    3. Methods of performance appraisal
    4. Conducting effective performance appraisals
  8. Dealing with Conflict and Problem Employees
    1. How to handle myself in conflict situations
    2. What is my preferred conflict style?
    3. Dealing with the common types of problem employees
    4. "Red Hot Stove" model of discipline
  9. Understanding Basic Legal Issues in the Workplace
    1. Avoiding workplace violence and misconduct
    2. Dealing with discrimination and harassment
    3. Minimum wage - Maximum risk
    4. Drug and alcohol abuse
  10. Putting It Into Practice
    1. Four sensitive situations supervisors may face
      1. When to go over the boss' head
      2. What to do about mistakes
      3. What to do when promoted ahead of others
      4. How to handle office politics
    2. The importance of mentors
    3. Lessons learned from General Schwartzkopf

LOCATION:

Supervisory Certificate sessions are held at the CMD Training Center located in the Woodman Alumni Building on the Wichita State University campus.

Download the Map to the CMD Training Center: CMD Training Center Map