BENEFITS:

Assertiveness is one of the most valuable skill sets leaders and managers can possess. It ensures that you are clear, consistent and understood by those you lead. Assertiveness helps eliminate the confusing and inconsistent messages many of us often convey unintentionally to our employees and coworkers. This program gives participants practical techniques to improve their assertiveness in leadership positions and helps define the difference between assertive, aggressive, passive and devious leadership styles.  This program will also provide opportunities to use assertive techniques in problem solving and interpersonal workplace situations.

OUTLINE:

1. Assertiveness and Leadership
   1. What is assertiveness?
   2. Assertiveness aids leadership
2. What Is My Communication Style?
   1. Passive and non-assertive
   2. Overly assertive - aggressive
   3. Indirectly assertive
   4. Effectively assertive
3. How to Be More Assertive
   1. How to confront
   2. How to communicate
4. How to Handle a Problem Boss
5. Compliments, Criticism, Rejection
   1. Taking compliments
   2. Giving compliments
   3. Criticizing
   4. Accepting "NO"
   5. Saying "NO"
   6. Feedback to subordinates
6. Constructive Confrontations
   1. Competition
   2. Why give in?
   3. Compromise
   4. Problem-solving conflicts

LOCATION:

Assertive Leadership Techniques will be held in the CMD Training Center in the Woodman Alumni Building on the Wichita State University campus in Wichita, Kansas.

General Information for Nearby Accomodations