Center for Management Development
W. Frank Barton School of Business - Wichita State University
Center for Management Development - Education you can use immediately!
Now In: April 2012 → Communication Skills for Supervisors
|
BENEFITS:
Improving your communication skills can help turn teeth-clenching tasks into noteworthy accomplishments by helping you clearly deliver your expectations to your employees. This class will give you concrete skills you can use to take away the barriers to effective communication in your work.
OUTLINE:
- Understanding Communications
- Defining communication
- Forms of interpersonal communication
- Barriers to communication
- A practical exercise on 'One Way vs. Two Way' communication
- How to Improve Your Communications
- Determining your communication style
- Why be concerned about style
- Style strengths and trouble spots
- Giving and Receiving Feedback
- How to handle receiving critical feedback
- Three stages of response to critical feedback
- Helpful hints on handling feedback
- How to Give Constructive Feedback
- Steps in giving constructive feedback
- Barriers to constructive feedback
- Guidelines for giving constructive feedback
- The Business of Listening
- Four key elements of good listening
- Determining your listening attitude and style
- Tips for tip top listening
- Special Situations in Communication
Did you know?
The Communication Skills for Supervisors course is an elective for the Management Certificate
LOCATION:
Communication Skills for Supervisors will be held in the CMD Training Center in the Woodman Alumni Building on the Wichita State University campus in Wichita, Kansas.
General Information for Nearby Accomodations
|
|
