• Newly appointed supervisors with little or no formal supervisory training.
• Employees soon to be promoted to a supervisory position.
• Technicians, engineers, shop employees or administrative staff members moving into supervisory functions.
• "Fast-tracked" individuals with supervisory potential.
• Non-supervisory personnel wishing to learn more about supervisory duties and responsibilities to enhance their career prospects.
• Individuals who wish to re-enter the workforce in a supervisory role.

1. Making the Transition from Worker to Supervisor
   1. How "doing" differs from supervising
   2. Why good "doers" fail as supervisors
   3. Four stages in becoming a supervisor
   4. Four suggestions for succeeding as a supervisor
2. Building Better Communication Skills
   1. How to communicate effectively
   2. How to get your ideas approved and implemented
   3. When to speak and when to listen
   4. Non-Verbal communication speaks louder than words
3. Delegating for Results
   1. The differences between delegation and abdication
   2. Five causes of poor delegation
   3. Key behaviors for effective delegation
   4. What to do when delegation and empowerment don't work
4. Assessing Your Leadership Style
   1. Five leadership styles
   2. How to identify my favorite style
   3. How to judge the effectiveness of my style
   4. Should I modify my style?
5. Writing Skills for Supervisors
   1. Writing to communicate
   2. Five principles for effective writing
   3. Everyday applications
6. Solving Problems and Making Decisions Effectively
   1. The steps in problem solving: A practical exercise
   2. Tools in problem solving
   3. Barriers to effective problem solving
   4. Team problem solving
7. Evaluating Employee Performance
   1. Establishing performance standards
   2. Complying with the law
   3. Methods of performance appraisal
   4. Conducting effective performance appraisals
8. Dealing with Conflict and Problem Employees
   1. How to handle myself in conflict situations
   2. What is my preferred conflict style?
   3. Dealing with the common types of problem employees
   4. "Red Hot Stove" model of discipline
9. Understanding Basic Legal Issues in the Workplace
   1. Avoiding workplace violence and misconduct
   2. Dealing with discrimination and harassment
   3. Minimum wage - Maximum risk
   4. Drug and alcohol abuse
10. Putting It into Practice
    1. Four sensitive situations supervisors may face
       1. When to go over the boss' head
       2. What to do about mistakes
       3. What to do when promoted ahead of others
       4. How to handle office politics
    2. The importance of mentors
    3. Lessons learned from General Schwartzkopf

Supervisory Certificate sessions are held at the CMD Training Center located in the Woodman Alumni Building on the Wichita State University campus in Wichita, Kansas.

Download the Map to the CMD Training Center: CMD Training Center Map

General Information for Nearby Accommodations

Candlewood Suites
3141 N Webb Rd
Wichita, Kansas 67226
(316) 634-6070

Courtyard by Marriott
2975 N Webb Rd
Wichita, Kansas 67226
(316) 636-4600

Hilton Garden Inn
2041 N Bradley Fair Pkwy
Wichita, Kansas 67206
(316) 219-4444

Residence Inn
1212 N Greenwich Rd
Wichita, Kansas 67206
(316) 682-7300