Improving Supervisor Skills

Center for Management Development

W. Frank Barton School of Business - Wichita State University

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Improving Supervisory Skills

Seminar Date: November 27, 2012

Location: CMD Training Center - Wichita, Kansas
Time: 8:30am-3:30pm
Led by: Dr. Gerald Graham

Price: $199.00

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BENEFITS:

The class will help you analyze the differences that can make you an effective or ineffective supervisor. You'll gain practical insights into common supervision mistakes and solutions to put you on the road of successful leadership.

DESIGNED FOR:

This seminar is designed for the newly promoted supervisors, soon to be promoted team leaders and managers that find it necessary to get work done through their employees. Experienced supervisors should attend to review and update their skills. You’re sure to appreciate the refreshing insights given in this one-day program.

"It was nice to hear the thoughts and ideas from other people outside my organization. The guys at our table had new perspectives to share, and everyone overall seemed to be enjoying each other as they discussed the various topics."
2012 Session Participant

OUTLINE:

What Does a Supervisor Do?
1. Skills of doing
2. Skills of supervising
3. Differences between good and poor supervisors
Establishing Objectives
1. How to develop employee commitment
2. How to resolve employee conflicts
Improving the Art of Delegation
1. What is authority?
2. Problems in delegation
3. How to give an order
4. How to criticize
Problems in Communication
1. How to communicate upward
2. How to communicate downward
3. How to handle informal groups
What Motivates Employees?
1. How to understand employee needs
2. How needs motivate
3. Assumptions about employees
4. Theory X and Y
5. The marginal employee
Employee Discipline
1. Rules and regulations
2. Philosophy of discipline
3. Why employees become problems
4. How to apply the discipline
Improving Leadership Ability
1. Power and leadership
2. What makes good leaders?
3. Autocratic or democratic
4. Leadership styles
5. How to put emphasis on the job

Did you know?
You can choose the Improving Supervisory Skills course to fulfill a requirement for the Management Certificate

LOCATION:

Improving Supervisory Skills will be held in the CMD Training Center in the Woodman Alumni Building on the Wichita State University campus in Wichita, Kansas.

General Information for Nearby Accomodations