Numerous companies have proven that improved quality is a significant factor in reducing costs and producing stronger profits.  This is even more critical in today's marketplace with the challenge of controlling quality along a global supply chain.  A single quality incident, regardless of its source, can inflict huge financial loss and ruin a company's reputation.  In this program you will learn the most effective quality tools including flowcharts, Pareto Analysis, and many others.  You will apply what you learn by playing the famous "Deming's Red Bead Experiment."

This seminar will also give you an introduction to the fundamentals of Six Sigma and its five step quality improvement cycle - DMAIC, which is a systematic problem solving approach for improving business processes in both manufacturing and service organizations. Driven by data, it applies proven techniques to streamline processes, improve efficiency, and cut costs. Thousands of companies around the world have discovered the far reaching benefits of Six Sigma and have posted huge savings after implementing it.

    1.  The Basics of Quality
                Do we still care?
                The cost of poor quality
                Metrics to track quality

    2.  The Quality Toolbox
                Process flowcharts
                Pareto analysis
                Fishbone diagrams
                Scatter diagrams
                Quality Control Charts
                Process capability

    3.  Deming's Red Bead Experiment
                Game rules
                Play the game
                Collect data
                Analyze the data
                Discuss the results

    4.  Six Sigma and DMAIC
                What is Six Sigma?
                D - Define
                M - Measure
                A - Analyze
                I - Improve
                C - Control